FREE POSTAGE NOW AVAILABLE ON ALL ITEMS

Payment Methods

Our preferred method of payment is via Paypal as this enables your goods to be shipped within 48 hours of payment being made.  We do also accept payment via Nochex, Bank Transfer or Cheque - with these options your item will be dispatched within 48 hours of the payment being cleared.

Shipping Options

We only ship products to the United Kingdom .

Please note if you live in the following areas of the UK and your item is large or heavy we reserve the right to request an additonal payment for postage:

The Scottish Highlands and Islands: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man, Isles of Scilly: BT, IM, TR21-25.

The Channel Islands.

We aim to dispatch all items 24 - 48 hours after receipt of cleared funds, however please allow up to 28 days for delivery. If an item you order is out of stock we will notify you straight away with an anticipated in stock date.

If any item you receive is faulty or damaged, or you are not satisfied with the item for any reason then please contact us to enable us to rectify the problem.

If you encounter any problems during checkout then please contact us stating the nature of the problem to enable us to rectify it.

All goods are shipped direct from our suppliers who are all based in the UK

ZL products are delivered as follows: We deliver on Wednesdays and Fridays using FedEx or City Link's courier services

DSO products are delivered using either royal mail or parcelforce and are usually delivered within 3 - 5 days of receipt of payment.

ADDITONAL INFORMATION REGARDING RECORDED AND TRACKED DELIVERY

This option costs an additonal £2.99

• By selecting this service, you'll be able to track the progress of your delivery once it enters the Parcel Force & Royal Mail system.

• We will issue you a tracking number via email once it has been made available to us from Parcel Force. You can then log onto http://www.parcelforce.com or www.royalmail.com and enter the tracking number to monitor the progress of your delivery.

Please Note:

Please be aware that the following goods are excluded from compensation.

• Watches
• Ceramics such as ornamental and decorative china, resin and porcelain**
• Glassware**

(** Parcel Force & Royal Mail provide compensation for loss but not damage)

For more information please visit http://www.parcelforce.com or www.royalmail.com

ADDITONAL INFORMATION REGARDING RECORDED, TRACKED AND INSURED DELIVERY

This option costs an additional £4.99

• By selecting this service, you'll be able to track the progress of your customers delivery once it enters the Parcel Force & Royal Mail & Business Post system. Insurance. If for any reason the item is damaged, lost or stolen a replacement will be despatched immediatly. All items insured to the value for £150.00 (This does not apply in the cases where attempted fraud is suspected).

• You can also view your customers signature (online) once they have signed for their parcel as proof of delivery!

• We will issue you a tracking number via email once it has been made available to us from Parcel Force. You can then log onto http://www.parcelforce.co.uk or www.royalmail.com or www.businesspost.biz and enter the tracking number to monitor the progress of your delivery.

Please Note:

Please be aware that the following goods are excluded from compensation.

• Watches
• Ceramics such as ornamental and decorative china, resin and porcelain**
• Glassware**

(** Parcel Force & Royal Mail provide compensation for loss but not damage)

For more information please visit http://www.parcelforce.co.uk or www.royalmail.com

Returns

Please see the relevant product code policies page for the product code you ordered.  Alternatively please contact us using the contact us form or via telephone and we will endeavour to resolve your  issue.

Please note any goods returned must have been authorised and have been given a Returns Number before returning the item.

I aim to respond to all queries within 2 working days (Monday to Friday)